At Phoenix Phase Converters, lots of customers from various backgrounds call to find the best way to power their equipment. It is our job to help all those who reach out to us about their equipment. 

Today we are going to have a look at one such conversation to understand how things work. So, the following conversation is between one of our experts, Glenn Floreancig, and a customer named Tyler. 

Tyler is seeking guidance for powering a Haas CNC machine and Glenn is going to guide him through the process. First, we will have a look at their chat and then we will see the steps involved in finding the right rotary phase converter. 

Step 1: Understanding the Customer's Requirement 

Here is a key highlight of the conversation between Glenn and Tyler. 

Tyler: “Hi, I am looking for a rotary phase converter to power my CNC machine. It is a Haas 3-axis mill with a spindle of 15 horsepower. 

Glenn: "Okay, great. So, for CNC machines, we need to focus on the horsepower of the spindle motor and the inrush current. Since you have a 15 HP spindle, you need a double-sized phase converter to work properly. So, go for the GP30NL rotary phase converter for better performance."

Here, we can see that Glenn gives importance to the smooth operation of the CNC machine. He knows that balanced voltage is crucial for optimal performance. So, he focused on the necessity of a double-size horsepower rating of the phase converter. 

Step 2: Maintaining Cost Transparency

Once Glenn has identified the right phase converter for Tyler’s needs, he broke down the cost for clarification:

  • 30 HP GP30NL Rotary Phase Converter: $3,585

  • Shipping: $180

  • Total Cost: $3,765 (no tax)

This ensured transparency and helped in building trust. Glenn made sure that Tyler knew exactly what he was purchasing and for what price.

Step 3: Explaining the Electrical Requirements

During the conversation, Tyler had lots of questions. These revolved around the need for double horsepower and the kind of electrical setup requirement. To satisfy his curiosity, Glenn explained the following. 

  • Doubled Horsepower: Since CNC  machines require balanced voltage, it is necessary to double the converter size for optimal efficiency.  

  • Electrical Requirements: There should be at least 150 amps of electrical service and a 37.5 KVA transformer on the pole to handle the load of the machine.

If Tyler had a limited service capacity, Glenn would recommend a dual-zone phase converter. This would help reduce the service, wire, and breaker size requirements without compromising efficiency. 

Step 4: Satisfying Varied Customer Needs

As Tyler mentioned, he is getting the phase converter installed at a location where the electrical service varies. To assure him, Glenn offered help to verify the transformer size remotely. 

To do so, Glenn put in extra effort. He checked the service available at Tyler’s location to provide him with a seamless experience.  

Step 5: Offering Support and Follow-Up

Glenn also gave some additional information about the phase converters to Tyler. This simplified the whole process of selecting the right phase converter for him. The following are the options that are suitable for Tyler’s needs. 

  • The GP30NL Rotary Phase Converter

  • The Dual-Zone Phase Converter for reduced service requirements

By providing these options, Glenn ensured that his customers felt confident while deciding the right one. He also made himself available for further questions and was supportive of Tyler’s decision. 

Why Choose Phoenix Phase Converters?

Phoenix Phase Converters is more than just a supplier. We are here to provide you with support for your success. Whether you need help with a CNC machine, a dust collector, or any other equipment. 

You get expert guidance, high-quality products, and exceptional support from us. We can provide you with tailored solutions for every type of specific equipment. The products we offer are highly durable, efficient, and performative. 

If you need any help with finding the right rotary phase converter for any of your equipment, feel free to contact us. Just give us a call and we will be there to help you happily.