WARRANTY

Phase Converter Control Panel Warranty

All Phoenix Phase Converters Rotary Phase Converter Control Panels
are backed by a lifetime warranty, protecting against defects in
materials and craftsmanship. Please note that DIY panels are
excluded from this warranty; refer to the DIY panel manual for further
details. If any component is found to be defective within the warranty
period, Phoenix Phase Converters will either repair or replace it (at
our discretion) at no cost. Warranty services for the control panel
must be conducted exclusively at a Phoenix Phase Converters
authorized facility.

Electric Motor/Idler Warranty

The Electric Motor/Idler is covered by a three-year warranty provided
by North American Electric Motors or Techtop. Additionally, the rotor
has a lifetime warranty for the original owner, covering defects in
materials and workmanship. Any necessary repairs or replacements
for the North American Electric Motors or Techtop Idler must be
carried out by a North American Electric Motors or Techtop
Authorized Service Center and require prior written consent from
Phoenix Phase Converters. Before any replacement is approved, the
warranty inspection report and generator's specification tags must be
presented.

RETURN POLICY

At Phoenix Phase Converters, we strive to ensure your complete
satisfaction with our products. If for any reason you need to return a
product, please review our return policy below:

Return Eligibility:

1. Only sealed, unopened packages are eligible for return.
2. Returns must be initiated within 30 days from the date of purchase.
3. All sales are final on discounted items.

Return Process:
1. Initiate a Return:
- Contact our customer service team to obtain a Return Authorization
(RA) number. Returns without an RA number will not be accepted.
2. Prepare the Package:
- Ensure the product is in its original, unopened packaging. Include all
accessories, manuals, and documentation that came with the product.
- Clearly mark the RA number on the outside of the return package.
3. Shipping:
- Ship the product to the address provided by our customer service
team. You are responsible for the cost of shipping the product back to
us.

Refund Details:
- Once we receive and inspect the returned product, a refund will be
processed to your original method of payment.
- The refund amount will be the original purchase price minus the cost
of shipping to and from your location. Shipping costs will be deducted
based on what it cost us to ship the product to you.

Important Notes:
- Products that are opened, used, or not in their original packaging are
not eligible for return.
- Refunds will be processed within 10-15 business days after we
receive the returned product.
If you have any questions or need assistance with a return, please
contact our customer service team at 1 (888) 379-3481.

Transformer Return Policy
Please note that transformers purchased from Phoenix Phase
Converters are non-returnable under any circumstances except for
defects. Defective transformers will be addressed according to our
warranty policy. If you believe your transformer is defective, please
contact our customer service team for assistance.