Shipping and Returns

How our phase converter shipping works:

Your Phase Converter Order will come in 2 shipments. The panel will be shipped to you as one delivery and your idler motor will come separately.

Due to the size and weight of the idler motor, it will be delivered by freight from one of our many nationwide distribution locations to ensure you receive it as quickly as possible.

Your phase converter panel will be delivered by UPS and you will receive tracking information once it has been shipped.

Returns and our policies:

At Phoenix Phase Converters, we strive to ensure your complete
satisfaction with our products. If for any reason you need to return a
product, please review our return policy below:

Return Eligibility:

1. Only sealed, unopened packages are eligible for return.
2. Returns must be initiated within 90 days from the date of purchase.

Return Process:

1. Initiate a Return:
1. Contact our customer service team to obtain a Return Authorization (RA) number. Returns without an RA number will not be accepted.
   
   
2. Prepare the Package:
1. Ensure the product is in its original, unopened packaging. Include all
   accessories, manuals, and documentation that came with the product.
2. Clearly mark the RA number on the outside of the return package.
   
   
3. Shipping:
1. Ship the product to the address provided by our customer service
   team. You are responsible for the cost of shipping the product back to
   us.
   

Refund Details:

1. Once we receive and inspect the returned product, a refund minus 

   15-25% Restocking fee may apply.

   will be processed to your original method of payment.
2. The refund amount will be the original purchase price minus the cost of shipping to and from your location. Shipping costs will be deducted based on what it cost us to ship the product to you.

Important Notes:

1. Products that are opened, used, or not in their original packaging are not eligible for return.
2. Refunds will be processed within 10-15 business days after we receive the returned product.

If you have any questions or need assistance with a return, please contact our customer service team at 1 (888) 379-3481.

Transformer Return Policy

Please note that transformers purchased from Phoenix Phase
Converters are non-returnable under any circumstances except for
defects. Defective transformers will be addressed according to our
warranty policy. If you believe your transformer is defective, please
contact our customer service team for assistance.