Technical Support
Click-Support
Quick Support — Everything You Need, One Click Away
Get answers, downloads, and expert help fast. We're here to keep your equipment running.
📞 Talk to an Engineer (Fastest)
Real engineers, not call centers.
Call us for sizing help, installation questions, troubleshooting, or technical support.
Mon–Fri: 7:00 AM – 5:00 PM MST
Voicemail after hours (we'll call you back next business day)
📥 Downloads & Documentation
📘 Installation Manual
Step-by-step installation instructions, safety guidelines, wiring.
Download PDF →🔧 Common Support Tasks
Before You Call — Try These First:
❓ Need Help Sizing a Converter?
Use our interactive sizing wizard to find the right HP rating for your equipment.
Open Sizing Wizard →🔌 How Do I Wire This?
Download the installation manual above — pages 8-15 cover wiring for all models. Or call us at (800) 417-6568 and we'll walk you through it.
⚡ Converter Won't Start / Tripping Breaker
Common fixes:
- Check incoming voltage (should be 230V ±10%)
- Verify breaker is sized correctly (1.25× converter FLA)
- Ensure idler motor is wired correctly (see manual)
- Disconnect load and test converter alone
Still stuck? Call (800) 417-6568 — we'll troubleshoot with you.
🛡️ Warranty & Returns
All phase converters include a lifetime warranty on defects in materials and workmanship. For warranty claims or return questions:
Or call us at (800) 417-6568
📧 Submit a Support Request (Non-Urgent)
If you prefer email or need to attach photos/diagrams, submit a support ticket. We typically respond within 4 business hours.
❓ Browse FAQs
Quick answers to the most common questions about phase converters, installation, sizing, and operation.
🎓 Learning Resources
- 🔍 Choosing the Right Converter — NL vs PL vs Digital vs Transformer packages
- 📐 Sizing Wizard — Calculate the right HP rating
- 🏭 About Phoenix Phase Converters — Our story and engineering philosophy
- 📰 Blog — Technical articles and application guides
🇺🇸 Why Phoenix Phase Converters?
- ✅ Made in Phoenix, Arizona — Not imported
- ✅ Lifetime warranty — We stand behind our work
- ✅ Real engineers — Not offshore call centers
- ✅ 50+ years combined experience — Founded by Daniel Floreancig, phase converter pioneer
- ✅ Free sizing help — Get it right the first time
Need help right now?
📞 (800) 417-6568
Mon–Fri 7AM–5PM MST
Talk to a Phase Converter Engineer
📞 (800) 417-6568Free sizing help • Lifetime warranty • Made in USA • Mon–Fri 7AM–5PM MST